Category: Microsoft Page 7 of 10

Microsoft is trying so hard to be cool. It really isn’t fair, why is Apple considered cool just because they have pretty white cases? How has Apple managed to break the nerd image that Microsoft is so desperately trying to shake with the mainstream audience?

The Xbox and now the Zune are Microsoft’s best attempts to break the spell so far. They have recognised the importance of the community and are getting their people out there spreading the message. This personification of Microsoft through blogging breaks down the corporate monolith
image and helps evangelise technology.

Blogging has been embraced by Microsoft more than any other company. For example Microsoft flew a group of influential music bloggers to Seattle for the launch of the Zune. This is a clear recognition of the importance of community acceptance and support of their products.

But it goes further than blogging. Just because your friends are talking about somethingdoes not necesarily mean you will find it cool, you need to get some kind of peer interaction and build a community around your products. Xbox gamer profiles, Windows Live Spaces and now sharing music wirelessly with your friends (see picture) are all ways of building
communities. This push into people’s personal lives is an interesting change for Microsoft, the Microsoft of the past focused on business efficiency and tools.

Some people may regard this influencing of the blogosphere may be regarded by some as a deceptive form of advertising. This disrespects the community however, as it essentially says that people are not smart enough to differentiate marketing from genuine company insights. If you read any kind of business blogging case you will notice a number of things.

If you are just regurgitating the company line then you are not going to get read. Blogging is about pushing the boundaries and attracting attention through strategic risks. This means breaking the company mould and putting your passion out in the open (then it is up to the community to make or break you). It takes guts to candidly criticise yourself, link to your competitors and ask for public comment on your work.

Taking these risks will get you credit with the community. This two way conversation has benefits for both the company and the blogger, feedback and information flow freely.

In the end blogging is Microsoft’s way of building a corporate persona that is open and people focused. Apple did it a completely different way with people focused products and by trying to make people forget they are a tech company. In the end neither Apple or Microsoft is the winner, the community is. Technology is created to make our lives better (and not just for efficiency and technology’s sake).

Note: This is cross-posted from my original post on TechTalkBlogs.