Software runs my life

Year: 2006 Page 4 of 9

Rack Rebuild

The following photo set shows the progress of the rack rebuild that I performed yesterday.
It starts with the old rack setup and then progresses through each level of the build:

Original rack setup Just the Dell Poweredge server installed Added the tray for the secondary servers and web server. All trays installed including the LCD monitor. Final front shot of the rack install.

It was good fun putting all the new equipment into the rack, but it is very time consuming
especially when everything needs to be adjusted to fit. We had to pull all the vertical
rails as well, so everything had to come out and be rebuilt. It is fun doing it while
the everyone is at work as well, you have to plan the build so you only have one shutdown
during the lunch break! It all ended up working out nicely in the end, everything
is on rails and is easily accessible.

My suggestions for anyone looking to build/rebuild a rack are:

  • Allocate twice as much time as you think you will need

  • Pull as much out as you can

  • Don’t start running cables until you have as much equipment in as possible

  • Get a bag of zip ties

  • Plan everything beforehand

  • Get as many decent screwdrivers and spanners as you can

It is worth it in the end. We now have better air flow, if there is water in the room
the servers will be fine, better accessibility (important especially in emergency
hardware failures) and better physical security.

Server Upgrade

Tonight I performed a tower-to-rack conversion of the Naiman Clarke primary server, a new Dell Poweredge 2900. You may ask why we didn’t just get the rack mountable 2950 version to start with? Well that IS what we ordered, however Dell got a little confused along the way. Anyway they made it up to us with some good discounts and a free rack conversion and rails kit.

Tonight I simply changed the face of the server and moved the control panel so it will be correctly oriented when the server is rack mounted. This was a bit of a process however and required the removal of all drives and bays as well as around 60 Torx screws. You can see these lying around on the floor while I am in the process of reassembling the machine. I also took a few photos of the internals just out of interest. There are some pretty big and noisy fans in there! I thought Woodcrest chips were meant to be power efficient and quiet?

Hover over the pictures for a description:

Dell Poweredge 2900 High Shot Dell Poweredge 2900 CPU Close Up
Dell Poweredge 2900 Peripheral Bay Dell Poweredge 2900 HDD Replacement

The Rise of CRM

Long’s post about talking to customers sparked my interest due to my current thesis work surrounding CRM packages. It raises a very interesting question, and that is do these companies genuinely not care or are they not capable of caring?

Company communication facesA company can only ‘appear’ to be capable of caring if it has invested in systems that ensure each customer interaction is responded to in the best possible way (for both the customer and the company). This requires a lot of business strategy planning and scripting, often using inputs such as customer surveys, psychologists, marketing managers and front line staff. Getting to know your customer clearly takes a lot of time and effort.

All this planning work is in vain however without a successful implementation. Big companies for many years have invested heavily (millions of $) in packages from SAP and Oracle.

It is only now that small and medium enterprises (SME’s) are investing in this area. This shift has mainly occurred due to 2 things, an increase in customer service quality expectations and a decrease in the implementation cost of CRM software.

To give you an idea of what CRM software is capable of I would suggest watching this demo video. It is tucked away on the Microsoft Dynamics website, but it gives an excellent overview of how a CRM system works.

Microsoft and a number of other providers are making a large scale push into the smaller end of the market. By smaller I definitely mean employee numbers, not value. In Australia the SME market actually represents 92% of businesses and 80% of total business value. As far as developing areas of IT go this is a huge one, and it brings with it a whole load of business analyst, software customisation/integration and many other job opportunities
with it.

The exciting part for me however is not that I will have a career path, but that IT is being recognised as a business driver and competitive advantage rather than a necessarily evil to support a business. The TLA‘s of CRM, SFAERP and logistics areas are leading the way in this area. One day will the CIO always
have a seat at the board table? Will IT staff be recognised and valued as revenue generators and as holders of crucial business knowledge? Sooner or later, time will tell.

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